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Support Center

General Customer Support

General Customer Support

General information about Evergen, the app and web portal, your electricity bills, Virtual Power Plants and how to get set up.

About us & our platform

Who is Evergen and what do you do?

How does Intelligent Control optimise battery systems?

What are the benefits of connecting my battery to Intelligent Control?

How accurate is Evergen’s data?

How much does Evergen Intelligent Control cost?

Why is Intelligent Control free for homeowners and businesses?

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Using the mobile app & customer portal

How do I download the Evergen app?

How do I login to the Evergen Customer Portal?

I already have an app for my solar and battery system. Do I need to keep/use both apps?

My new home has an Evergen system. How do I use it?

How to find your systems serial number?

What do I do when I am changing energy providers from your home builder to your new home?

I am moving out of my house with an Evergen system. What do I do?

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Understanding my electricity bills

I'm thinking of changing energy retailers. Do I need to tell anyone?

Why is my electricity bill important?

How do I choose a tariff structure that will benefit me?

What are the differences between these tariffs: Flat Rate, Time of Use (ToU) and Spot Price?

Is there anything I can do to make sure I'm save as much money as possible?

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Virtual Power Plants

What is a Virtual Power Plant (VPP)?

What are the different types of VPPs?

How much extra money can I make from being part of a VPP?

Do I need to change energy retailers to be part of a VPP?

How will my battery be managed as a part of a VPP?

Will my solar feed-in tariff with my current electricity retailer be affected?

Can I change electricity retailers while I’m participating in a VPP that Evergen is running?

My PV and battery system has an export limited to zero. What does this mean for me if I want to join a VPP?

I installed a battery to self-consume my solar energy, why would I want to opt into a VPP and share my stored energy with the grid?

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