1. Support Center
  2. General Questions - Evergen

How to find your systems serial number?

So you need to find your battery serial number but don't know where to look? Find your battery system below and follow the directions.


Tesla Powerwall Gateway

Locate Your Powerwall Gateway information:

1. Open the door of the Backup Gateway by pressing the latch located on the right hand side of the unit (in the middle).
2. The serial number is located on the line called "TSN:" which stands for Tesla Serial Number.

Serial Numbers 2

Alpha Smile

Alpha Serial Number starts with "AL". See the following example. 

1-1

Solaredge

See the following example. 

Serial Numbers Solar Edge

 

HIVE Solar Batteries

HIVE Serial Number starts with "AL". See the following example.

Screen Shot 2020-12-04 at 4.40.39 pm

 

Eveready

Eveready Serial Number starts with "AS". See the following example.

Screen Shot 2020-12-04 at 4.32.08 pm