There are different models of Alpha ESS batteries including the Storion-Eco, Eco-S5, Smile V1 and Smile V2.
The Storion-Eco or Storion-S5 units are shown below-
Storion ECO ECO-S5
If your Unit is one of the above and have been asked to perform a reboot please follow the procedure here.
The Smile V1 and Smile V2 are shown below.
Both Smile Models look identical on the outside so we need to perform one last step to identify which model.
1. Please remove the below cover.
2. Now the cover is removed use the below images to determine the Version and follow the reboot link is required.
If you have any questions, contact our Customer Service team.